Monthly Archives: May 2016

12 Exalting Phrases Good Leaders Share with Their Teams

Leaders have a tremendous impact on their organization, because the phrases they share with their teams can either produce distrust and apathy or ignite passion and commitment. And the reality is that everyone (including YOU) is a leader. What you say to the people that you work with will influence their work ethic and attitude. […]

Toughness and Resilience are Skills Your Team Can Learn

There is a big difference between brick walls and speed bumps. And I shared this with my son, because I couldn’t teach him to be taller.  At 12 years old, he worked passionately on improving his dribbling and shooting for hours out in our driveway.  But each night he would pray to grow taller – […]

Two Requirements for a Winning Culture… and Great Guest Experience

One of the most memorable and enjoyable breakfast experiences I’ve had while away on business was speaking with front line team members at the San Diego Marriott Grand Marquis.  I was in town for a speaking event and walked into the hotel restaurant for breakfast, and ended up learning a great deal about what creates […]